Privacy Policy

Last updated: Nov 1st, 2019

We at StreamGear Inc. take your privacy very seriously. This Privacy Policy describes how we use your personal information and respect your privacy rights.

What Kinds of Information do We Collect?

We collect and process personal information about you with your consent and/or as necessary to enable us to identify you and respond to your requests for our products and services, to provide and improve them, and to send you information and support.

We may collect information about you when you visit our website or in connection with our services, including but not limited to when you register or download our software or updates, submit a request, or subscribe to our mailing lists. We may also collect information about you when you engage with us at trade shows and similar events (such as when we scan your attendee pass at a trade booth). 

When you use our services, you may be asked to submit information such as name, email address, company name, address or phone number. We may also ask you where you heard about our company or products, and for other information that will help us understand more about your needs or help us process your requests for information. In addition, we may collect credit card and related payment information when you order products, services, or support online or through email submission to our order department. When you are asked to provide personal information, you may decline. But if you choose not to provide information that is necessary for certain services, those services may not be available or function correctly.

How Do We Use Your Information?

We may process your personal information for the purposes described in this Privacy Policy, with your consent, for compliance with a legal obligation to which StreamGear is subject, for the performance of a contract to which you are party, in order to protect your vital interests, or when we have assessed it is necessary for the purposes of the legitimate interests pursued by StreamGear or a third party to whom it may be necessary to disclose information.

We will use your personal information to:

  • provide our services to you or your organization;
  • provide customer support, respond to your requests and contact you when necessary;
  • provide you with news, information and materials in relation to our services or direct marketing and promotional content about us;
  • communicate with you about new products, offers, promotions, upcoming events, and other information about us;
  • improve our website or services;
  • as otherwise permitted by law.

How Do We Share Information?

We do not sell your information. We do share personal information with your consent or as necessary to complete your transactions or provide the products you have requested or authorized.

Furthermore, we may share personal information with third parties in a range of scenarios, including the following:

  • to any third party with your consent;
  • to companies that provide services on our behalf to help us with business activities;
  • to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order;
  • to enforce or apply the terms of our service or license agreements;
  • other third parties as permitted by law.

Your Rights and Options regarding Your Personal Information

Depending where you live, you have certain rights related to your personal information. The rights available to you depend on our reason for processing the personal information in question. Please note that these rights are also subject to local data protection laws and regulations, and that these rights do not apply in all situations.

Your rights are as follows:

  • Right of access. You have the right to know what personal information of yours and certain other supplementary information we are processing.
  • Right of rectification. You have the right to ask us to update, correct, or supplement the personal information that we hold about you.
  • Right of erasure. You have the right to ask us to delete or erase your personal information from our systems.
  • Right of object. You have the right to oppose our processing of your personal information.
  • Right of data portability. You have the right to ask that we provide you with the personal information that we hold about you in a structured, machine-readable format. Under this right, you may either request that we provide the personal information directly to you, or you may request that we provide the personal information directly to a third party designated by you.

How Do We Secure Your Personal Information?

We want your personal information to remain as secure as reasonably possible against unauthorized access, use, disclosure, alteration and destruction. We combine industry-standard administrative, physical and technical safeguards with a code of conduct for those employees who are permitted to access our customers’ personal information. 

Please keep in mind, however, the confidentiality and security of any information under our control cannot be guaranteed, and we do not represent or warrant that your personal information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords. If you have any reason to think your connection to our services or any information you have submitted is no longer secure (for example, if your password has been misused) you should immediately notify us of the problem.

Cookies and Related Technologies
In visiting our website or accessing our services, we also use Cookies to enhance the user experience, deliver personalized content, and collect information about the use of the services. “Cookies” are small computer files that we transfer to your computer’s hard drive. Cookies allow us to statistically monitor how many people are using the services and for what purposes, how often someone uses the services, and the length of their sessions. We also use Cookies to prevent you from having to re-enter your identification and password information each time you use our services, combat fraud, analyze and improve service performance, and fulfill other legitimate purposes. Cookies are not designed to retrieve personal or business data from your hard drive, your email, or any other personal information. Although refusal of Cookies will not interfere with the ability to interact with most of the services, you will need to accept Cookies in order to access information and use certain functions.

You can use browser controls to limit how the websites you visit are able to use cookies. Instructions for blocking or deleting cookies may be available in each browser’s privacy or help documentation. Please be aware that if you choose to block cookies, certain website features that depend on cookies may no longer function. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.

Changes to this Privacy Policy

We reserve the right to change, modify or update this Privacy Policy at any time, without liability to you, by notice to you or publication on our website or through our services (as applicable). You will be bound by the changes immediately upon notification or publication, unless otherwise set out in this Privacy Policy or the notice.